From Facebook to Google, Twitter and Instagram - free does not mean cheap.is jam packed with all the features you need to provide winning customer support - it is lightning fast, reliable and scalable.
The result was an elegant but power-packed platform designed to drive sales and customer happiness by providing a range of tools and services that includes 24/7 chat operators who can handle chat when your team is away; award winning chat software that literally powers call centers, chat integration that runs in parallel with your Facebook, Twitter and Email campaigns and even built-to-spec options to plug into apps and services.
The trouble with online shopping is that many customers are disconnected from someone who can answer their questions in real time with precision.
Rather than watching potential customers click away from their e-commerce sites, many businesses have been adding live chat support.
Additionally, the pain of having to dial a 1-800 number and navigate through a maze of numeric options is non-existent.
An ATG Global Consumer Trend study found that 90% of customers consider live chat helpful and an survey found that 63% were more likely to return to a website that offers live chat.